CONTACT FORM

Technical Inquiry and
Enterprise Communication

Direct channel for sales inquiries, technical support, and partnership discussions. Response time: <24 hours (business days). Enterprise clients receive priority handling.

TABLE 1. CONTACT CHANNELS

Email Response

24h standard

4h enterprise

Social Media

LinkedIn preferred

X/Twitter active

Priority Support

Pro tier: scheduled

Enterprise: direct line

Message Form

All fields marked with * are required for processing

TABLE 2. SOCIAL MEDIA CHANNELS

Alternative Communication Channels

Professional network
Company updates
Direct messaging available

/company/protheus-ai →

X (Twitter)

Product announcements
Technical discussions
Community engagement

@promethiusIA →

GitHub

Open source contributions
Bug reports & issues
Development updates

@harlensvaldes →

TABLE 3. FREQUENTLY ASKED QUESTIONS

Common Inquiries

Review before submitting contact form

Response time expectations

Sales inquiries: <4 hours (business days). Technical support: <24 hours. Enterprise tier: priority queue with dedicated account manager.

Demo scheduling process

Email sales@protheusai.com with availability. Standard demo duration: 30 minutes. Includes live analysis demonstration using sample project data.

Phone support availability

Enterprise tier: direct line available. Pro tier: scheduled calls for complex technical issues. Free/Starter: email and form only.

Bug reporting protocol

Email support@protheusai.com with: (1) reproduction steps, (2) expected vs actual behavior, (3) screenshots/logs. Pro+ users receive priority handling.

DIRECT EMAIL CONTACT

GENERAL INQUIRIES

contact@protheusai.com

SALES & ENTERPRISE